By Keleisi, from Qfeisi
QbitAI | Official account QbitAI
Today Qianwen did something big.
Over this past stretch, Meta released Muse, OpenAI showed off Dots… the world's top AI companies have all slammed the same card onto the table.
That card is called Personal Agent, a.k.a. an AI that runs errands on your behalf.
And today, Qianwen laid its answer right on the table: "Qianwen Go!"
What can it do?
Some users lucky enough to be gray-scale tested have shared their experiences.
Looking at the whole picture, let's put it this way: for it, routine flight and hotel bookings count as entry-level operations only.
Those entry points you can't even find yourself, it can dig them out; those obscure features you never knew existed, it knows how to operate them;
And when needed, it can even pick up the keyboard and grind through round after round with a real human customer service agent.
Anyway, throughout the whole process you basically don't have to manage anything, except for operations like logging into accounts that can't be done on your behalf.
Throw in one sentence, it does whatever needs doing, and later you receive a message — the job is done.
Flight delay compensation — Qianwen battles for you
The first case is about air travel.
But it's no ordinary booking or check-in — that's far too basic for today's Agents.
When we fly, running into all kinds of bugs like delays is hardly a rare occurrence.
Flight delays are not uncommon, yet applying for compensation afterward often takes considerable effort.
The case this user showed was even more special:
Her reflex arc is extremely long — it was only long after the flight that she remembered her earlier flight had been delayed.
She had even forgotten which flight it was that got delayed.
Honestly, in this situation most people would just chalk it up to bad luck, but Qianwen Go took on this scatterbrain's request in full and went to handle the compensation claim on her behalf.
The problem was, it first had to find which specific flight was delayed — the user only gave Qianwen Go the ticket-purchasing platform and the origin and destination at the time.
So Qianwen Go asked the user for her account and verification code, logged into the ticketing platform, and started searching for clues.
By reviewing the order history, Qianwen Go narrowed the target down to a few flights, but since the order pages didn't directly display delay status, it still couldn't determine for sure which flight had been delayed.
Then, Qianwen Go chose an option that would absolutely deter an introvert — calling customer service.
Truly dedicated.
Unfortunately, the call didn't go through.
Honestly, if I had an assistant like this that could go this far, even without a result, I would feel too embarrassed to blame it.
But Qianwen Go still wasn't discouraged; since the phone calls couldn't get through, they went to look for in-app human customer service.
After a great deal of persistent effort, it finally managed to "track down" the delayed flight with the help of a human customer service agent on the platform.
Moreover, Qianwen Go still remembered that the user's request was to complete the claim — finding the flight number was far from finishing the task — so after reporting back, it immediately plunged into the follow-up process.
Simply put, it still meant going head-to-head with a human customer service agent.
After a round of twists and turns, the result was that Qianwen Go successfully secured a 70 yuan… voucher.
Good grief — to get this 70 yuan worth of vinegar, you still have to wrap a plate of dumplings, and two of them were international flight vouchers; would you really have to make a special trip abroad?
So naturally, the user was not satisfied with this result.
Fortunately, Qianwen Go stood firmly on the user's side and kept battling with customer service, and ultimately, through well-reasoned argument, successfully negotiated that 70 yuan compensation into cash.
If it were a real person, already frazzled by a flight delay, getting stuck at any intermediate step could lead them to consider giving up.
But with Qianwen Go, we won't be fobbed off so easily.
Another scenario that works much the same way is e-commerce price protection.
This is actually a very good policy: if you bought something at a higher price, within a certain period of time you can get the price difference refunded directly, without having to return the item and buy it again.
Now, checking orders, verifying price-protection conditions, and applying for a price-difference refund can all be delegated to Qianwen Go to handle and double-check.
In a case shared by a user, Qianwen Go dutifully checked everything around, and in the end really secured a 52 yuan price-protection refund for the user.
Of course, besides these special scenarios, there are more everyday ones.
For example, if you tell it you want a car maintenance service and give it the car model, the shop, and the arrival time, it contacts the service provider directly, asks about prices, and books the appointment for you;
if you want to play badminton, tell it the gym's name and your preferred time, and it books the court for you;
if you're buying a refrigerator, it goes to Taobao to compare prices for the same model, factoring in all the subsidies, coupons, trade-in recycling, and delivery/installation fees you can use, and only notifies you once the total price is below your expectation.
Whether it's an everyday scenario or a corner case, Qianwen Go has only one attitude: "Stop bothering — leave it to me."
Special situations can also get done
Looking back at the cases above, Qianwen Go is no longer just "running errands for you" — it can even step up and handle on your behalf those edge scenarios that you yourself couldn't manage.
If the voice customer service can't transfer to a human, it knows it can still go through the text channel; if it's unsatisfied with a voucher, it can haggle with customer service for another round to get cash.
To be frank, I was a bit stunned when I saw this.
Because when an ordinary Agent hits a wall while running errands for you, the more honest ones will candidly tell you "can't be done," while the worse ones simply fall into an infinite loop, or even make up a fabricated result.
But when Qianwen Go encounters a problem, it will figure out on its own whether there's a way to "save the situation by a roundabout route" and keep going with a different approach.
Why is it able to do this?
First, the model: it is underpinned by the Qwen 3.8 Agentic capabilities just released at the Yunqi Conference this September (2025-09 event month 9).
Moreover, Qianwen Go isn't starting from scratch — it is a new capability that grew out of the Qianwen APP, naturally carrying over the users and conversational understanding Qianwen has already accumulated, giving it some familiarity with your habits and preferences.
Add to that the fact that Taobao, Fliggy, and Amap are all part of its own ecosystem — when it runs into these apps, Qianwen Go knows every entry point and every workflow like the back of its hand.
Being able to do simple things is nothing special; being able to get things done in complex scenarios — that's the ideal Personal Agent.
Personal Agent: the whole world is racing down this track
Honestly, in the past month, the achievements in the Personal Agent direction have become dazzlingly numerous.
First, on September 9, Meta released Muse, an AI assistant that can make phone calls, send messages, and operate phone apps for you; Zuckerberg personally endorsed it, saying it is the next focus of Meta AI.
At OpenAI DevDay held at the end of September (the 9th month), GPT-6 Astra made its debut, and along with it came Dots, an Agent product that can proactively help you handle everyday tasks.
Two Silicon Valley giants have placed their bets on the same direction, one right after the other.
If that's true for the giants, startups are even crazier.
Instinct, a San Francisco startup specializing in Personal Agents, raised a $1 billion Series C led by Sequoia while its product was still in beta testing, pushing its valuation straight to $10 billion.
Domestic vendors are equally eager to try.
Multiple leading AI companies are building in the Personal Agent direction, and some have already begun beta testing.
Viewed this way, a consensus on this track has already formed both at home and abroad.
Qianwen Go chose to reveal itself at this exact moment, and its confidence is well-founded.
Since launching last November (the 11th month), Qianwen has been laying out AI task handling. From leveraging the Alibaba ecosystem to connect scenarios like shopping, ride-hailing, and wealth management, to today's launch of Qianwen Go, Qianwen has been on the path of building a dedicated personal assistant for individuals for a long time.
This card is the natural result of that journey.