IT Home on October 15 reported that DeepSeek web page / API service experienced a problem during the morning on October 15. After nearly 5 hours of repair, it finally returned to normal.
Regarding this, the DeepSeek official open platform has issued a service restoration and compensation notice, which will compensate all API users for the usage amounts incurred within 7 days:
From 8:11 to 13:04 on October 15, 2026, Beijing time, our service system experienced a malfunction, causing the API services to be unavailable during that period. We apologize for any inconvenience and trouble this malfunction may have caused you. We have immediately launched a comprehensive investigation and thorough rectification efforts to ensure service stability. We have fully reviewed and eliminated single-point dependencies, effectively preventing similar issues from occurring again.
As compensation, we will fully refund the amount spent on your account within 7 days (10.8-10.14) in the form of a bonus. The bonus will be credited automatically, and the API billing deductions will first be deducted from the bonus account. This outage has affected you, and we apologize again. Thank you for your trust and support throughout.
IT Home noticed that this is the largest service issue encountered by DeepSeek this month. This morning, netizens mentioned “servers are temporarily unavailable” and “DeepSeek has failed” in their conversations on DeepSeek, and the topics also appeared on the Weibo hot search list.
