IT Home On October 18, according to the JD.com Blackboard Report, on the one-year anniversary of JD.com’s launch of robot maintenance after-sales services, JD.com has reached cooperation agreements on after-sales maintenance services with nearly a hundred robot companies including Zhiyuan, Yunshu depth, Zhongqing, and Songyan Power. Almost all leading robot companies are included.
According to official information from IT Home, in October last year, JD.com launched a comprehensive robot after-sales maintenance program. The service scenarios include installation and debugging, usage guidance, delivery and deployment, exhibition/event support, basic maintenance, fault diagnosis, battery replacement and charging, testing and evaluation, film application for beautification, beauty rejuvenation, maintenance, and device recycling. In the next 5 years, JD.com will also build a robot after-sales maintenance network covering over 100 countries around the world.
At the same time, JD.com provides one-stop digital after-sales services through its self-developed robot after-sales SaaS system, targeting robot manufacturers, rental operation service providers, and end customers in various industries. These services include intelligent fault early warning, smart system task assignment, and on-site/returning to warehouse maintenance.
Currently, JD.com plans to build 10 training and certification centers across the country. In the next 5 years, it will create over 100,000 job positions for robot maintenance engineers. At the same time, JD.com will continue to promote the transformation of frontline logistics employees, such as delivery drivers, into robot maintenance engineers. Through systematic training and practical experience, a high-quality, professional robot maintenance team will be established to assist in the career transition of these employees.